FAQ
Answers to common questions about ordering and your account. Looking for shipping details? See our Shipping page. Still need help? Contact our team.
Returns & damaged shipments
What is your return policy?
All sales are final. Because we ship regulated commercial chemicals, we are unable to accept returns or exchanges once an order has shipped.
What should I do if my shipment arrives damaged?
Please inspect your order as soon as it arrives. If any product or packaging is damaged, keep the box and all contents, take clear photos of the damage and the shipping label, and contact us with your order number and those photos. We will arrange a replacement for the affected items.
Orders & bulk
Do you offer bulk or high-volume pricing?
Yes. We supply hotels, resorts, hospitals, schools, HOAs, YMCAs, and pool service businesses with tailored bulk pricing and scheduled delivery. Contact us for a quote.
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